Returns & Refunds
What if I receive a damaged or defective item?
If your order arrives damaged or defective, please notify us within 14 days of receiving the item. We’ll process your refund (excluding shipping costs) once we confirm the issue.
- Refund initiation time: Within 72 hours
- Refund arrival time: 7–10 business days after initiation
Please contact our support team before returning any items.
How do I return an undamaged item?
You may return any undamaged, unused, and unopened item within 14 days of delivery. The product must be in its original packaging and "Factory Shape." You are responsible for all return shipping costs.
Once we receive and inspect the return at our official return address, we will begin processing your refund (minus shipping costs):
Refund initiation time: Within 72 hours
Refund arrival time: 7–10 business days
Important:
Returns sent to any address other than our Return Address will not be accepted or refunded.
Return Address:
6012 Grand Coulee Road, Orlando, Florida, 32810, United States
What if my package is lost?
If your package never arrives or is lost, please contact us within 14 days of the estimated delivery date and provide evidence of non-delivery. If the issue is due to our error (not an incorrect address), a refund (minus shipping) will be processed.
Can I exchange an item?
We currently do not offer exchanges. If you'd like a different item, please return your original order (if eligible) and place a new one.
What happens if I entered the wrong shipping address?
If you entered an invalid or incomplete address, or if a package goes unclaimed and is returned to the fulfillment facility, you will not be eligible for a refund. You will need to contact our fulfillment partner (Printful) directly or place a new order at your own cost.
When will my order ship?
Orders placed before 5:00 PM PST (Monday to Friday) are usually processed the same day or within 1–2 business days. Orders placed after that or on weekends will be processed the next business day.
How long does delivery take?
Once shipped, orders typically arrive within 3–4 business days. So from the time you place your order, you can expect delivery in about 4–6 business days.
How much is shipping?
We offer a flat shipping rate of $8.49 for all orders within the United States.
Do you ship on weekends or holidays?
We only ship Monday through Friday. Orders are not processed or shipped on weekends or U.S. public holidays.
Will I get tracking information?
Yes, you'll receive a tracking email as soon as your order ships, so you can follow it until it arrives at your door.
Do you ship internationally?
At the moment, we only ship within the United States.
What should I do if my package is delayed?
If your order hasn’t arrived within 7 business days, feel free to contact us at support@thetaoutfit.com or call +1 321-587-2207. We're here to help.
How can I track my order?
As soon as your order ships, you will receive an email with tracking details so you can follow your package every step of the way.
Payment & Billing
What payment methods do you accept?
We accept a variety of secure payment options:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Online Payment Platforms: PayPal, Venmo
All payments are securely processed at checkout. You will receive a confirmation email after your payment is completed.
Are there any extra charges?
We do not add extra fees for payment processing. However, your bank or payment provider may charge currency conversion or service fees depending on your account.
Need Help?
If you have any further questions or need assistance, feel free to reach out to our support team. Our team will be happy to help!
Contact Information:
- Address: 6012 Grand Coulee Road, Orlando, Florida, 32810, United States
- Phone: +1 (407) 692-6504
- Email: support@thetaoutfit.com
- Business Hours: Monday – Friday: 9:00 AM to 5:00 PM
Need help? Contact us here
