When will my order ship?
Each Theta Outfit item is made to order. Production usually takes 2–7 business days before your order ships. This production time is separate from shipping time.
Orders are processed Monday through Friday, excluding U.S. public holidays. Orders are not produced, processed, or shipped on weekends or U.S. public holidays.
How long does delivery take?
After production is complete and your order ships, U.S. delivery typically takes 3–7 business days depending on the carrier, destination, and shipping conditions.
Most U.S. orders arrive within 5–14 business days from the date the order is placed. Delivery times are estimates and are not guaranteed. Carrier delays, high-volume periods, holidays, weather, incorrect addresses, or other issues outside of our control may extend delivery time.
How much is shipping?
Shipping rates vary by location and are calculated at checkout based on your shipping address and order details.
You will always be able to review the final shipping cost before placing your order.
Do you ship internationally?
No.
At this time, we only serve and ship to customers within the United States.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email with tracking information so you can follow your package.
What should I do if my package is delayed?
If your order has not shipped after 7 business days, or if your tracking has not updated for several business days after shipment, please contact us at support@thetaoutfit.com or call 321-966-3277.
Please include your order number and the email address used at checkout so we can help you faster.
Returns & Refunds
Contact us before returning an item
Please contact Theta Outfit before returning any item. Returns sent without contacting us first may not be accepted.
Email: support@thetaoutfit.com
Phone: 321-966-3277
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
We will provide return instructions and the correct return address when your return is approved.
What if I receive a damaged, defective, or incorrect item?
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, if applicable
Once we review and confirm the issue, we will offer a replacement, store credit, or refund depending on the situation.
For approved refunds:
- Refund initiation time: within 72 hours after approval
- Refund arrival time: typically 7–10 business days after initiation, depending on your bank or payment provider
How do I return an undamaged item?
You may request a return for an undamaged item within 14 days of delivery.
To be eligible, the item must be:
- Unused
- Unwashed
- Unworn
- In its original condition
- In its original packaging, when possible
- Returned according to the instructions provided by Theta Outfit
If the item is ineligible, the item will be sent back to you. Note that Customers are responsible for return shipping costs for non-defective returns.
After we receive and inspect the returned item, we will notify you whether the return is approved. If approved, we will begin processing your refund.
For approved refunds:
* Refund initiation time: within 72 hours after inspection and approval
* Refund arrival time: typically 7–10 business days after initiation, depending on your bank or payment provider
Original shipping charges are non-refundable unless the return is due to our error, a defective item, or an incorrect item.
Are there any items that cannot be returned?
We cannot accept returns for items that are used, worn, washed, damaged after delivery, altered, or returned outside the 14-day return window.
We also cannot accept returns sent to an address other than the return address provided by Theta Outfit.
Can I exchange an item?
We currently do not offer direct exchanges.
If you want a different size, color, or item, please return the original item if it is eligible for return and place a new order.
What happens if I entered the wrong shipping address?
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is delayed, lost, returned, or undeliverable because the shipping address was incorrect, incomplete, or outdated, the order may not be eligible for a refund.
If your package is returned to a fulfillment facility or carrier because of an address issue, please contact Theta Outfit at [support@thetaoutfit.com](mailto:support@thetaoutfit.com). We will review the situation and let you know whether reshipment is possible. Additional production, shipping, or reshipment costs may apply.
What if my package is lost?
If your tracking shows that your package may be lost, please contact us within 14 days of the estimated delivery date.
We may ask for your order number, tracking information, and any relevant details from the carrier. If the carrier confirms the package was lost and the issue was not caused by an incorrect or incomplete shipping address, we will offer a replacement, store credit, or refund depending on the situation.
What if tracking says delivered, but I did not receive the package?
If tracking says your order was delivered but you did not receive it, please first check your mailbox, front desk, building mailroom, neighbors, household members, and local carrier office.
If you still cannot locate the package, contact us at support@thetaoutfit.com. We will review the tracking information and help you determine the next step. Orders marked as delivered by the carrier may not always be eligible for refund or replacement, but we will review each case.
What payment methods do you accept?
We accept secure payment options at checkout, including major credit and debit cards and available digital wallet options shown during checkout.
Accepted payment methods may include:
* Visa
* Mastercard
* American Express
* Discover
* Apple Pay
* Google Pay
* Shop Pay
* PayPal
Only payment methods displayed at checkout are currently available.
Are there any extra charges?
Theta Outfit does not add extra payment processing fees. However, your bank, card issuer, or payment provider may charge separate fees depending on your account, location, or payment method.
When will I receive an order confirmation?
After your payment is completed, you will receive an order confirmation email at the email address used during checkout.
Need Help?
If you have questions about shipping, returns, refunds, or your order, please contact us.
Theta Outfit Support
Email: support@thetaoutfit.com
Phone: 321-966-3277
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
